Our Team

John Osborn

John Osborn

Operations Administrator

John Osborn is an Operations Administrator for Provider Relations, and has worked at Mayo Clinic since 2004. Prior to joining the Provider Relations in 2013, he served as the Operations Manager for Trauma, Surgical Critical Care, and General Surgery in the Department of Surgery and as a Senior Analyst in the Division of Systems & Procedures.

Mr. Osborn has the Bachelor of Arts degree in Political Science from the University of Notre Dame and the Master of Science degree in Decision Science from the London School of Economics. He is currently Assistant Professor of Healthcare Systems Engineering in the Mayo Clinic College of Medicine and Science.

Kirstin Wood

Kirstin Wood

Operations Manager

Kirstin Wood is an Operations Manager – International for the Department of Provider Relations at Mayo Clinic Rochester. She is responsible for client relationship management activities with a focus on facilitating and delivering healthcare consulting engagements in support of the Mayo Clinic Care Network members and supports the International Advisory Services Program.

Kirstin has been employed at Mayo Clinic for over 30 years. Prior to joining the Care Network team in April of 2014, she was a Senior Account Manager for Mayo Clinic Global Business Solutions working with large employer and consortium groups assisting with design, implementation and overall management of their population health management programs. She also served as the Product Development and Implementation Manager at Mayo Clinic Health Solutions.

Ms. Wood has 28 years of experience in the managed care and employee benefits industry. She has extensive training in project management with a focus on product development. She holds a Bachelor of Science degree in business management with Honors from Cardinal Stritch University.

Chad Kranebell

Chad Kranebell

Operations Administrator

Chad Kranebell is an Operations Administrator-International Team for Provider Relations. He is involved in client relationship management activities with a focus on international engagements and strategy. Prior to joining the Provider Relations Chad served as a project manager for eHealth Patient Services responsible for secure online services that allow patients to connect via the Internet or mobile app with Mayo Clinic anytime, anywhere. Prior to joining Mayo Clinic in 2011, he was with IBM for 17 years holding positions in Global Service Planning, Project Management, Customer Management and Development.

Chad holds a Bachelor of Arts degree with Honors in Business Administration and Management Information Systems from Augsburg College in Minneapolis Minnesota. In addition Chad earned his Master’s degree in Business Administration at Augsburg College.

Jose Solis-Padilla

Jose Solis-Padilla

Senior Administrator

Jose Solis-Padilla is a Senior Administrator for International Business Development on the Provider Relations International Team at Mayo Clinic. He is responsible for international business development strategy for international patient services, program leadership and international client relationship engagement and negotiation. Having worked for a decade in the consulting, manufacturing and telecommunications industries in Mexico before moving to the United States, he developed an interest and a passion for international business. Jose holds a Public Accounting degree from Universidad Nacional Autonoma de Mexico in Mexico City and a Master’s in Business Administration and International Business from the University of St. Thomas in Houston, Texas.

Harry Men

Harry Men

Operations Administrator

Harry Men is an Operations Administrator for Provider Relations at Mayo Clinic. He is responsible for building and managing external provider collaborations and partnerships in China and other international regions.

Mr. Men has been employed at Mayo Clinic since 2017. Prior to joining Mayo Clinic, he served as Business Operations Manager, Program Manager, and Research Operations Leader in several clinical areas at University of Utah for 8 years. He also had over 8 years’ working experiences in China holding positions in business development, project management, marketing and product management.

Mr. Men holds a Master’s degree in Business Administration from the University of Utah and received his Bachelor of Science degree from Hebei University.

Susana Shephard

Susana Shephard

Operations Manager

Susana Shephard is an Operations Manager for Mayo Clinic Care Network. She is involved in client relationship management activities with a focus on planning, facilitating, and delivering healthcare consulting engagements.

Susana has been employed at Mayo Clinic for fifteen years. Prior to joining the Care Network team in January 2015, she worked at the International Patients Center as a medical interpreter, patient coordinator, and event planner for the International practice. She then joined the Mayo Clinic Center for Social Media where she implemented and managed several social media platforms, trained Mayo Clinic staff in using these tools as well as consulted with clinical and administrative departments to develop social media plans.

Susana holds a Bachelor of Arts degree in Government and French from Pomona College, Claremont, Calif., and a Master’s of Business Administration from Western International University.

Paul Zobitz

Paul Zobitz

Operations Manager

Paul Zobitz is an Operations Manager with Provider Relations, supporting several international advisory services engagements and Mayo Clinic Care Network relationships. Paul joined Mayo Clinic in 2004 and has held a variety of roles in the Clinical Practice, Education and Administrative areas across the institution. Prior to joining the Provider Relations team, Paul held a leadership role in Education Technology supporting education systems used across the institution. Paul holds a Bachelor of Arts degree in Psychology from Saint Mary’s University of Minnesota and a Master’s of Business Administration degree from Tiffin University.